Terms & Conditons
The “Seller” is defined as the legal entity TheQuintEssentia Ltd. The “Buyer” means the person (legal or natural) who buys the goods. “Goods” is defined as the items to be supplied by the Seller to the Buyer as listed in the invoice.
These Terms & Conditions shall apply to the sale of the Goods by the Seller to the Buyer to the exclusion of all other terms & conditions referred except where the Seller has agreed to such variation in writing and by way of signature. By ordering from TheQuintEssentia Ltd you agree to be legally bound by these Terms & Conditions and accept that these Conditions may be modified or amended and posted on this website from time to time.
All images are property of TheQuintEssentia Ltd and any unauthorised use will be reported and appropriate action will be taken.
PAYMENT AND DEPOSIT
We require a 25% non-refundable deposit to confirm an order and hold the date. The remaining 50% is due 4 weeks before the delivery date, at which point all changes must be confirmed (changes to the previously agreed design may incur extra fees). Orders placed less than 4 weeks in advance of the delivery date must be paid in full. The final balance specified on the invoice must be paid by the Buyer 4 weeks before the delivery date. Payment can be made earlier if you wish. Failure to complete payment 4 weeks before the delivery date may result in your order being cancelled. By making a payment the Buyer is accepting the Terms & Conditions as detailed on this page.
REFUNDS AND CANCELLATIONS
Deposits are non-refundable and non-transferable under any circumstances due to any loss of business arising from turning away other bookings on that date. Full payments made less than 4 weeks in advance of the delivery date are non-refundable. Full payments made more than 4 weeks in advance of the delivery date are subject to a cancellation fee if cancelled more than 4 weeks in advance of the delivery date. We cannot refund the cost of any orders cancelled with less than 4 week’s notice. Orders paid in full and cancelled with more than 4 weeks notice will receive a partial refund of 50% of the total amount paid. In the very unlikely event that we have to cancel your order for any reason, then we will give you as much notice as possible, and discuss the matter with you and try to agree a suitable alternative. If you do not wish to accept our suggested alternative, then we will refund the full amount to you.
The images on the website are examples of our desserts. All our products are hand made and can be ordered in cups, sizes and colours from those shown on the website, your desserts may have variations from the website image.
DESSERT TABLE STYLING
Each Dessert Table lasts for 3 hours. Desserts are recommended to be consumed within the day of delivery. All dessert table packages includes consultation & design, styling and servingware.
Tasting Sessions are by appointment only and are not applicable to all orders. An appointment for a consultation and tasting must be agreed on with TheQuintEssentia by email and a non-refundable consultation fee must be paid prior to consultation date before it can be confirmed. All appointments for tasting sessions will be confirmed in writing by TheQuintEssentia.
All price quotations, written or verbal, are valid for 30 days from the date of quotation.
If you have any queries or need to make any changes to an order please contact us immediately. Alterations and amendments must be submitted in writing. We will assess the request for an alteration, and endeavour to make alteration where possible dependant on the design and amount of notice given. We will let you know its effect on the price and any agreed timetable. Accepting any alterations is at the discretion of the Seller. Alterations requested less than 4 weeks before completion may be subject to a surcharge. It is the Buyer’s responsibility to check any quotes and invoices thoroughly before making payment. We reserve the right to change the design at any point if circumstances beyond our control compromise the quality of the finished product. e.g. weather conditions. The Buyer will be notified of any such changes and we will endeavour to keep any changes minimal.
We offer hiring of our servingware. A hire fee plus a security deposit is required in advance. We have a selection of servingware and will provide the servingware best suited to the desserts. It is the Buyer’s responsibility to return the servingware after hire to our address within 7 days. The deposit will not be refunded in the event that the servingware/s is/are damaged, or returned after 7 days. We are not liable for any damages that occur to the servingware before we receive it back. Once the servingware is returned within the given timeframe and we are satisfied that it is not damaged we will issue a refund to the Buyer.
In the unlikely event that your order arrives damaged, it is the customer’s responsibility to report the damage to us within 48 hours and send photographic evidence of the damage within 7 working days if you wish to claim a refund or replacement. The Seller will not take back any undamaged goods from the Buyer unless agreed in writing by the Seller. The Seller accepts no liability for desserts that are damaged after they have been delivered to the agreed location. For desserts delivered to venues, the Seller requires a signed delivery note by the person in charge to say that the desserts have arrived and that it arrived in perfect condition. Desserts collected from the TheQuintEssentia Ltd requires a signed delivery note by the person in charge to say that the desserts have arrived and that it arrived in perfect condition. Damages after this point are not TheQuintEssentia Ltd’s responsibility. All TheQuintEssentia’s desserts are fragile and require care and attention when handling, storing, and displaying. Please pay careful attention to our storage and transportation (where relevant) instructions that will be provided with the desserts. Where samples of the Goods are shown to the Buyer, the Buyer hereby accepts that they consider such samples to be representative of the Goods. Any description applied to the Goods is only given by way of identification and does not constitute a sale by description. Any image provided as part of the description of similar goods is given for illustrative purposes only. Given the nature of the goods, minor variations of colour and design may apply.
ALLERGIES AND SPECIAL DIETARY REQUIREMENTS
Please discuss any allergies or special dietary requirements with us before making payment. We offer various dietary options, however, our products are not suitable for those with allergies as our kitchen handles wheat and nuts.
Any items on the Afternoon Tea menu or any product may be changed without prior notice. This change may be due to not being able to source a ingredient to complete the initial product. The item will be replaced with the nearest match or to your dietary requirements. The Buyer hereby accepts that there may be a change to the ordered product at our discretion.
DELIVERY AND COLLECTION
We cannot be held liable for any damages to the desserts we have delivered once we have delivered or delivered and set up the desserts at the venue or delivery location and received a signature for the safe receipt of the goods on our delivery note (we will deliver with a delivery note). If the desserts are collected from us, we cannot be held liable for any damages to the desserts once they have left our premises. The collection vehicle should have a flat surface and be clean and tidy. This is the responsibility of the Buyer. The desserts can be very fragile so we advise to drive very slowly and carefully and purchase non-slip matting. We will always endeavour to deliver within the given time slot, however unfortunately delivery timings can not be guaranteed. Refunds will not be given for delayed or early deliveries. If in the unlikely event the delivery is delayed, we will always endeavour to deliver the desserts to you as close as possible to the given delivery time.
Goods placed outside are liable to react to the temperature. In hot or humid weather there is the possibility of sugar and chocolate decorations melting or damage to Goods. Please note, we do not provide furniture. It is the responsibility of the Buyer to provide these or check with the venue to ensure these items are provided. A shelf life and Best Before Date will be provided on the Delivery Note. This is advisory only. Please note, once desserts have been left out at room temperature, the shelf life will be reduced.
If you wish to make a complaint to us or let us know any concerns after receiving the Goods, please do so in writing. Evidence of any faults, damages or discrepancies should be included. Any refunds will be given entirely at our discretion.